Fast, Reliable Shipping Nationwide
At Moon Goddess Hair, we know your hair order is exciting — so we move fast. Every order is processed within 24 hours and ships directly from our US fulfillment center so you can install your new look as quickly as possible.
Shipping Options
- Standard Shipping (3–5 business days) — Free on all orders over $99
- Express Shipping (2 business days) — $14.99 flat rate
- Overnight / Next-Day — $24.99 (order by 12pm ET Mon–Fri for same-day dispatch)
Processing Time
Orders placed Monday through Friday before 2pm ET are processed the same day. Weekend orders are processed the next business day. During peak sales periods (holidays, flash sales), please allow an additional 1–2 business days for processing.
Tracking Your Order
As soon as your order ships, you will receive a confirmation email with a tracking number. Use that number on our Track My Order page or directly on the carrier's website. If you haven't received a tracking email within 48 hours of placing your order, please check your spam folder or contact us.
Shipping to the US and Internationally
We currently ship to all 50 US states, Puerto Rico, and select international destinations. International shipping rates and delivery windows are calculated at checkout. Please note that international customers are responsible for any customs duties or import fees assessed by their country.
Incorrect Address
Please double-check your shipping address before completing your order. We are unable to intercept a shipment once it has left our facility. If an address correction is required after dispatch, an additional re-routing fee may apply. Moon Goddess Hair is not responsible for lost or delayed packages resulting from an incorrect address provided at checkout.
Lost or Stolen Packages
Once your package is in the hands of the carrier and shows "Delivered," Moon Goddess Hair cannot be held responsible for packages lost or stolen from your doorstep. We recommend having your order delivered to a secure location. If your tracking shows delivered but you have not received the package, please contact the carrier directly and file a claim with them.
Questions about your shipment? Reach our team at moongoddessremihair.com/pages/contact — we typically respond within a few hours during business hours.